Posido Casino - Player's self-exclusion is violated by targeted promotions.

I would like to submit a complaint regarding responsible gambling and self-exclusion practices.

My account with Posido Casino was officially self-excluded and closed on 11 July 2025(due to gambling addiction,which i clearly wrote down to Posido). I have evidence confirming that the self-exclusion process was successfully completed and that the account was no longer active.

Despite this, on 23 April 2026 I received a personalized promotional email directly from Posido inviting me to join a VIP platform called VIPHive. The communication was not a generic advertisement but a targeted VIP invitation sent to my personal email address.

After receiving this invitation, I registered on VIPHive and resumed gambling activity, which resulted in financial losses(I can't calculate exactly-i am currently self excluded from Viphive-I dont have access to transaction history-it must have been around 700euro).

My concern is that a gambling-related promotional communication was sent many months after my self-exclusion had already been completed. As a self-excluded player, I believe I should not have been targeted with promotional material encouraging further gambling activity.

I understand that the exact relationship between Posido, VIPHive, and any operator involved may require further clarification. I do not have access to corporate or operational information that would allow me to determine the nature of that relationship. However, I can provide evidence that:

My Posido self-exclusion was completed on 11 July 2025.

The VIPHive invitation was sent directly by Posido on 23 April 2026.

The invitation encouraged me to engage in further gambling activity after self-exclusion.

For these reasons, I respectfully request that the Casino Guru mediation team review the circumstances of this case and seek clarification from the operator regarding the promotional communication sent after my completed self-exclusion.

Thank you for your time and consideration.

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Hello, thank you very much for submitting your complaint. I am truly sorry about your negative experience with Posido Casino. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Could you please forward your self-exclusion request from July 2025?
• Additionally, could you kindly share the promotional offer along with proof of the deposits made after the self-exclusion period?
• Am I correct in understanding that your latest gambling activity occurred at VIPHive?
• Could you please confirm if you have completed the KYC verification at this casino?

You can send emails or chat transcripts to my email at attila.g@casino.guru, or post screenshots here.

I hope we will be able to help you to resolve this issue as soon as possible.

Thank you very much in advance for your reply.

Best regards,

Attila