The player from Italy faced an issue with the casino regarding a promised refund that he had not received. He had attached a screenshot as evidence. The complaint was resolved after the player confirmed the issue had been addressed, and the resolution was acknowledged by the Complaints Team. The case was marked as resolved in the system following the player's confirmation.
Posido Casino - Player’s refund has been delayed.
Resolved
Our verdict
Case closed
Amount: €156
Posido Casino
Safety Index:Very highCase summary
Discussion
Sensitive attachment
Sensitive attachment
3 days ago
Translation
They promised me a refund that never arrived.
I attach screenshot
Automatic translation:
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2 days ago
Important notice:
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2 days ago
Dear Tommi272727,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem regarding the promised refund that you have yet to receive.
In order to better understand the situation and assist you effectively, could you please provide more information by answering the following questions:
- What was the reason for the refund?
- When did you request the refund?
- Have you had any communication with the casino regarding this issue? If so, could you share those details?
I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards,
Petra
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13 hours ago
We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.
Dear Tommi272727,
We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.
As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.
Thank you in advance for your time and feedback.
Best regards,
Petra
