The player from Germany had been waiting since April 5th, 2026, for the payment of his winnings and experienced repeated delays without satisfactory explanations despite numerous inquiries via live chat. His dissatisfaction with the casino's handling of the issue raised concerns about its reliability. The player confirmed that he had not made any prior withdrawals, had no active bonus, and was willing to provide KYC documents if required. However, due to the player's lack of response to requests for further information and documentation, the complaint investigation was unable to proceed and was closed for the moment. The player retained the option to reopen the complaint if he chose to resume communication.
Posido Casino - Player’s payout has been delayed.
Closed
Our verdict
Player stopped responding
Amount: €435
Posido Casino
Safety Index 8.0 HighCase summary
Discussion
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1 month ago
Translation
Ladies and Gentlemen
I hereby officially complain about the delayed payment of my balance.
Since April 5th, 2026, I have been waiting for my winnings to be processed and paid out. Despite repeated inquiries via live chat, I am only given the same excuse every day, with the same assurance that the payment will be made "soon." Unfortunately, nothing has happened to this day.
I find this behavior extremely unprofessional and unacceptable. Such a long delay without any comprehensible explanation raises serious doubts for me about the reliability of the casino.
@casinoguru - I ask for your support
Under certain circumstances, I may be forced to take further steps and report the incident to the relevant regulatory authorities.
I request a prompt clarification.
Thank you
Sunny Regards
[Redacted]
Edited by a Casino Guru admin
Automatic translation:
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1 month ago
Important notice:
Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.
We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.
If anything seems suspicious, contact us directly.
Stay safe.
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1 month ago
Hello,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.
- Have you made any successful withdrawals before?
- Could you please confirm that you have passed the KYC verification?
- Have you accumulated your winnings with or without an active bonus?
I hope we will be able to help you to resolve this issue as soon as possible.
Thank you very much in advance for your reply.
Best regards,
Attila
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1 month ago
Hello Attila,
Have you made any successful withdrawals before?
-No, its the first
Could you please confirm that you have passed the KYC verification?
- KYC wasnt needed , if it is , I will bring all documents which are needed.
Have you accumulated your winnings with or without an active bonus?
- Without Bonus
Sunny Regards
[Redacted]🙂
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1 month ago
Dear Learnbird221,
Thank you for your reply. Could you please attach a screenshot of your pending withdrawal? Additionally, could you please forward your communication with the casino as well? You can reach me via email at attila.g@casino.guru, or you can post screenshots here.
Thank you for your patience and cooperation.
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1 month ago
Dear Learnbird221,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.
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3 weeks ago
We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.
Thank you for your understanding.
Best regards,
Attila
Casino.Guru
