The player from Germany has been waiting since April 5th, 2026, for the payment of his winnings, experiencing repeated delays without satisfactory explanations despite numerous inquiries via live chat. His dissatisfaction with the casino's handling of the issue raises concerns about its reliability.
Posido Casino - Player’s payout has been delayed.
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Current status
Waiting for Casino Guru to reply
6d 22h 34m 25s
Posido Casino
Safety Index:Very highCase summary
Discussion
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yesterday
Translation
Ladies and Gentlemen
I hereby officially complain about the delayed payment of my balance.
Since April 5th, 2026, I have been waiting for my winnings to be processed and paid out. Despite repeated inquiries via live chat, I am only given the same excuse every day, with the same assurance that the payment will be made "soon." Unfortunately, nothing has happened to this day.
I find this behavior extremely unprofessional and unacceptable. Such a long delay without any comprehensible explanation raises serious doubts for me about the reliability of the casino.
@casinoguru - I ask for your support
Under certain circumstances, I may be forced to take further steps and report the incident to the relevant regulatory authorities.
I request a prompt clarification.
Thank you
Sunny Regards
[Redacted]
Edited by a Casino Guru admin
Automatic translation:
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4 hours ago
Important notice:
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4 hours ago
Hello,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.
- Have you made any successful withdrawals before?
- Could you please confirm that you have passed the KYC verification?
- Have you accumulated your winnings with or without an active bonus?
I hope we will be able to help you to resolve this issue as soon as possible.
Thank you very much in advance for your reply.
Best regards,
Attila
