The player from Spain encountered an issue while playing "Madame Destiny Megaways," where she was blocked after reaching 1,000 euros and was informed by the casino that it was a jackpot, which had not been disclosed. After reviewing the situation, it was concluded that the maximum payout limitations set by the game provider were applicable, and the casino was not held responsible for the incident.
Posido Casino - Player's game winnings are blocked.
Closed
Our verdict
Unjustified complaint
Amount: ??
Posido Casino
Safety Index:Very highCase summary
Discussion
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10 months ago
Translation
On November 15, 2024, I started playing a slot called "Madame Destiny Megaways" at that casino. To my surprise, I missed a bonus with multiple spins and a high multiplier. But when I reached 1,000 euros, the game blocked me. I contacted them via chat and they told me that it was the jackpot, which is not shown anywhere. Therefore, I claim the corresponding games and the prize I could obtain. I hope for your help.
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10 months ago
Dear Fuenvi,
Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Posido Casino.
Please allow me to ask you a few questions so I can better understand the situation.
- Could you please provide evidence of your claims? Share screenshots here or submit the information to my email at tomas@casino.guru
- When was the last time you contacted the casino regarding the issue?
Thank you very much in advance for your reply.
Best regards,
Tomas
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10 months ago
Thanks for your replies.
I apologize, but these transaction IDs without context can't serve as evidence of your claims.
Please forward the evidence to my email at tomas@casino.guru
If the evidence can't be shared this way, you may try to upload files to a free cloud storage service and share files with me.
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10 months ago
TranslationI've already sent the photos, it also happened to me with another game, they told me the same thing
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10 months ago
TranslationThis is the transaction. Once I won the 1000 euros, the game was blocked, with games still left to play. The explanation was that it was the highest prize, information that doesn't appear anywhere. They ignored me despite claiming them on
multiple occasions. 
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10 months ago
Thanks for your reply.
Please send me the communication between you and the casino discussing the possibility that the game resulted in you winning a jackpot, and any relevant communication between you and the casino.
My email is tomas@casino.guru
I apologize for the inconvenience.
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10 months ago
TranslationI don't have it since it was done via chat and I can't recover it. I have proof of the transaction. 
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10 months ago
From the information you submitted, it seems the incident occurred on October 30th.
Please note that most slots have a limitation on maximum payout, most commonly 5000x the amount of the bet.
You can check this information, for example, in our review of the slot game here: https://es.casino.guru/madame-destiny-megaways-jugar-gratis
This is what the game provider set the game for, and we can't hold the casino responsible for it. Due to the aforementioned reasons, this complaint will now be closed. Thank you for your understanding. I am sorry we could not be of more help on this occasion. Please do not hesitate to contact us if you run into issues with any online casino in the future.
