The player from Germany faced an issue with a deposit of 285€ using Cardano (ADA), which had not yet been credited to their account despite the transaction receiving over 2000 confirmations. They received standard responses from customer support, which were unhelpful, and they requested assistance in resolving the issue. The issue was eventually resolved as the player confirmed receipt of their funds. The complaint was marked as 'resolved' in our system.
Posido Casino - Player's deposit is delayed.
Resolved
Our verdict
Case closed
Amount: €285
Posido Casino
Safety Index:Very highCase summary
Discussion
Public
Public
10 months ago
Dear Milli1999,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem.
I would like to warn you, that if your deposit has never been credited to your casino account, the only thing you can do is to contact your payment provider. They need to investigate, but bear in mind, that it’s a lengthy process which takes approximately one month. In these cases, casino has its hands tied. Meanwhile, I would strongly recommend not to deposit any more funds until the issue is sorted.
If the money got lost during the transaction, it’s going to take some time before it’ll be credited to your casino account.
I hope we will be able to help you to resolve this issue. Thank you in advance for your reply.
Best regards,
Nick
Public
Public
10 months ago
Translation
The casino doesn't even tell me what the problem is. You can track this transaction and see that it arrived in the casino's wallet, or rather in the wallet that was shown to me when I made the deposit. It feels more like they don't want to help me at all, they say things like, "the finance department will get in touch with you," or "you will receive an email with an update in the next 20 minutes."
I have already written to email support twice, but they haven't responded at all and haven't even told me what the problem is. They just say that live support is limited and can't say anything.
Automatic translation:
Public
Public
10 months ago
Translation
I have now received the money! Can be closed! Thank you very much!
Automatic translation:
Public
Public
9 months ago
Dear Milli1999,
We're glad to hear that your issue has been resolved. We'll go ahead and mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation. If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help.
As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues.
Thank you in advance for your time.
Best regards,
Nick Bacon
Casino.Guru
