Posido Casino - Player's bonus mission is unresolved.

Hi, I've encountered this problem with the site: "The site has missions that, if completed, give a real bonus. Now, I've completed several of them, but there's this one that doesn't show up as completed even though I've done it multiple times. I contacted the site's support, but each operator tells me different things about it. I hope this report is taken seriously, as I've been contacting them for days and they still haven't resolved the problem."

Hello,

Thank you very much for submitting this complaint. I'm sorry to hear about the difficulties you're experiencing. To better understand your situation, could you please clarify the following:

• How many free spin bonuses have you used so far? If possible, please include a screenshot of your bonus history.
• Has the casino’s customer support provided any explanation as to why your mission is still marked as incomplete?
• Have they given you any suggestions or steps to resolve the issue?

Thank you for your cooperation. I hope we can help you resolve this matter as soon as possible.

Best regards,

Veronika

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Thank you for your patience, and stay safe.

Look, I've completed it several times, but I only count one. I've spoken to various operators, and they all said different things. Just yesterday I got 4-5 bonuses with free spins...

So, nothing? It's not possible that these sites get away with it every time...

From the screenshots you’ve provided so far, I’m unable to determine how many different free spin bonuses you activated and played with. Would it be possible to send me another screenshot showing this information more clearly?

Also, could you please let me know what the casino’s customer support team said after you complained about the bonus mission not being marked as successful?

Thank you in advance for your cooperation.

Unfortunately, I can't do any better; this is their history system. The screenshots show the bonus winnings, first one amount, then the other amount after the free spins win. The first time, customer support told me I had to use a "bonus with free spins," which means I could have bought it from the shop, as they have. The second time, they told me the free spins bonus should be used instead of playing the slots normally. Now they're no longer responding and closing the chat. I don't know how to help you any more than I'm already doing, unfortunately... I'm also sending a screenshot of another bonus I received, but the mission still says "1 of 2."

Don't upload pictures for me...

Thank you very much for providing all the necessary information. I will now transfer your complaint to my colleague Kubo (jakub.m@casino.guru) who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction in the near future.

Dear Ragnaros,

It’s a pleasure to e-meet you. My name is Kubo, and I’ll be handling your complaint moving forward.

If there have been any updates or new developments since your last message, please don’t hesitate to share them with me.

In accordance with our standard procedure, I’d like to invite a representative from Posido Casino to join this conversation. Their participation will help ensure a smoother and more efficient resolution of your case.

Dear Posido Casino,

Could you kindly provide detailed information regarding the player’s issue? Specifically, I would appreciate clarification on how your mission system functions, and an explanation as to why the final mission appears incomplete on the player's account, despite his claim of having fulfilled all necessary conditions.

Your cooperation and prompt response would be greatly appreciated to help us ensure a fair and accurate resolution.

Thank you in advance for your cooperation and prompt response.

Best regards,

Kubo

Unfortunately, nothing new. I've completed the objective several times, but nothing. This is a screenshot of one of the latest bonuses I got...

Dear Ragnaros,

Thanks for your message, and we understand your frustration.

We’ve reviewed the details of the challenge in question within the Gamification section, and we’d like to clarify that to fully complete this mission, one more casino bonus must not only be activated, but also successfully released.

This means that the wagering requirements of the bonus must be fulfilled — only then is the bonus considered "released" and counted towards the mission progress.

So far, we can confirm that you have successfully released one bonus, and we encourage you to try completing the wagering for another in order to unlock the mission.

If you have any further questions or need assistance with this, feel free to reach out — we’re happy to help!

Best Regards,

Posido Casino Team

I actually unlocked it several times, in fact I count 1 out of 2, after that I never complete it. I took it again before, but nothing. It's a problem with your system, don't tell me...

Dear Posido Casino,

Could you please confirm whether the player has activated any additional bonuses apart from the first one that has already been completed?

Thank you.

Dear All,

We can confirm that the player has already activated multiple casino bonuses in the past. However, as previously explained, simply activating a bonus does not count towards the mission progress. In order for it to be considered valid, the bonus must also be successfully released, meaning that the full wagering requirements have been completed.

So far, the player has successfully released one casino bonus. No additional bonuses have been released apart from this first one.

We trust this clarifies the situation.

Best Regards,

Posido Team

What are the requirements? Could you at least explain them?

Dear Posido Casino,

Would you be able to explain the requirements to the player?

Thank you for your assistance.

Dear Ragnaros,

Thank you for your patience.

Please note that each bonus has its own specific requirements in order to be released.

You can find these details in the Terms & Conditions associated with each bonus or directly on the Bonus page of the website.

If you have any question, please do not hesitate to contact us.

Kind Regards,

Posido Casino Team.

You see, they're not clear. Please specify here what I need to do to unlock that achievement.

Dear Ragnaros,

At this point, I’m afraid we are unable to offer you further assistance. From the beginning, it appeared that you had fulfilled the promotion’s conditions, but there seemed to be an issue with evaluating this fulfillment and releasing your reward. However, it has since been determined that the conditions were not properly met, as you activated the bonus but did not fully play it through.

This means that receiving the reward depends solely on completing the requirements as outlined by the casino. Since there does not appear to be any error on the casino’s side, I recommend reaching out directly to the casino’s customer support team for clarification on what is needed to fully meet the criteria for the promotion.

While we at the Complaint Resolution Center always strive to assist players wherever possible, we cannot substitute the role of the casino’s own customer service.

Thank you for your understanding, and I’m sorry we could not provide a more favorable resolution.

Best Regards,

Kubo