The player from Germany had self-excluded from Posido Casino due to gambling addiction but found his account reactivated six weeks prior. After depositing over €3,000 and requesting a bonus, he encountered issues with his email address not being linked to the account and believed it to be a scam. He requested a full refund and expressed concern over the casino's practices. The complaint was rejected due to the player's lack of response to the team's inquiries, which prevented further investigation into the matter.
Posido Casino - Player’s account involvement raises concerns of a scam.
Closed
Our verdict
Player stopped responding
Amount: €3,000
Posido Casino
Safety Index:HighCase summary
Discussion
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1 year ago
Translation
Good day,
I blocked myself from Posido Casino about 6 months ago due to gambling addiction. About 6 weeks ago, I received an email stating that my account had been reactivated. Unfortunately, I was so stupid and driven by my gambling addiction that I had deposited over €3,000 until yesterday. Since I made a bonus request in the chat today, I was told that my email address wasn't linked to the account, and they played dumb when I asked for more information. My email address is stored in my profile there, and my comments were ignored. I am convinced this is a scam and that potential winnings will not be paid out. For this reason, I would like to request a full refund. Please support me in this. This is a scam casino; I have been playing online for a long time and have experience. Please contact the casino and demand that they pay me back my money. The fact that they have reactivated my account is already fraudulent enough, and they are taking advantage of my gambling addiction. Where is this casino located, and how can I take legal action against it?
Unfortunately, I experienced the same thing at Legendplay casino and am convinced that these two casinos belong together.
We are also happy to talk to you by phone if you have any further questions.
Thank you for your support.
Best regards
Tansel K.
Edited by a Casino Guru admin
Automatic translation:
Public
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1 year ago
Dear mexikaner,
Thank you very much for submitting your complaint. I’m very sorry to hear about your negative experience. First, I’d like to explain to you what the difference is between closing the account and self-exclusion:
Closing an account is simple and has almost no impact - the player can reopen the account anytime, and the casino has no obligation to the player.
On the other hand, self-exclusion does. If a player successfully makes a self-exclusion the casino agrees not to open this account or if yes only under particular circumstances (after the cooling off period and this cannot be done for players who are addicted/with gambling problems).
Would you be so kind as to forward me the account closure requests that you sent to the casino? My email address is dominika.l@casino.guru.
Could you please elaborate on the issue with the email address not being linked to your account?
Thank you very much in advance.
Best regards,
Dominika
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1 year ago
Dear mexikaner,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.
