The player from Germany had won €1,000 at Posido Casino but faced a withdrawal limit of €500. After requesting his first €500 withdrawal and receiving confirmation, he discovered that his account had been deactivated. The Complaints Team had attempted to assist by reaching out for additional information but ultimately had to close the complaint due to the player's lack of response. The player was informed that he could reopen the complaint in the future if he chose to continue communication.
Posido Casino - Player’s account has been deactivated.
Closed
Our verdict
Player stopped responding
Amount: €1,000
Posido Casino
Safety Index:Very highSafety Index
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9.2
Posido Casino has a Safety Index of 9.2, which makes it one of the safest casinos on the market. Explore this casino’s Safety Index
Case summary
Discussion
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2 months ago
Translation
Good morning,
I won €1,000 at Posido Casino and would like to cash it out.
For whatever reason, I have a withdrawal limit of €500. So, yesterday I submitted a request for a €500 withdrawal (I received a confirmation email) and wanted to withdraw it in two installments.
Now I just wanted to log in and it says that my account has been deactivated.
Maybe you can help me.
Many thanks & best regards
D********
Edited by a Casino Guru admin
Automatic translation:
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2 months ago
Dear ButscherBoy,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.
- Could you please advise which games you focused on - slots, live casino, sports betting, etc.?
- Did you pass the verification before you lost access to the account?
- Did you accumulate your winnings with or without an active bonus?
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Katarina
Important Notice:
Casino.Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino.Guru and makes such a request, do not share any information.
We only contact players through this official complaint thread or via @casino.guru email addresses. Always check the sender’s domain and verify your resolver’s email by clicking on their avatar visible inside the official complaint thread.
If anything seems suspicious, contact us directly.
Stay safe.
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2 months ago
Dear ButscherBoy,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.
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1 month ago
We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.
Thank you for your understanding.
Best regards,
Katarina
Casino.Guru
