Posido Casino - Player’s account has been closed.

hi. my gaming account was closed for no reason. and my gaming account had 600€ in withdrawal 500€ and 100€ in gaming account I was told the funds will be paid to you very soon, it has been 1 day, tomorrow will be 2 days. and I am not getting any new answers. I dont know what to do. I never get problem when i withdrawal money. Now they closed i dont know why, and still waiting my money

Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Could you please advise which games you focused on - slots, live casino, sports betting, etc.?
• Did you pass the verification before you lost access to the account?
• Did you accumulate your winnings with or without an active bonus?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

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The account is fully verified.

I have never had any problems with withdrawals. Now I withdrew €600 and they closed the account. I have won money, there is no bonus in betting. I have taken a screenshot of everything from winnings to withdrawals.

I ask about it in the chat, they only answer that your matter will be handled as soon as possible. I don't get any other answer and nothing happens.

Thank you very much for your reply. Can you please clarify which games you played before you lost access to your account?

Could you please forward all the relevant communication between you and the casino to kristina.s@casino.guru? Alternatively, you can post it here. Thank you in advance.

Dear Isakuntunen,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Kristina
Casino.Guru