Posido Casino - Player requests account closure but it remains open.

i send to much times email for they closing my acc and its still open they dont close it i ask them 10 times to closing they tell me to send it via email i send it and its still open

Dear Theopistos21,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Posido Casino.

Please allow me to ask you a few questions so I can better understand the situation.

• Could you please advise the reason why you wish to close your account in the casino?
• Did the casino ask you for a reason for account closure? What reason did you give to the casino?
• Have you unsubscribed from the casino's marketing communication?
• What does the disputed amount represent in your situation?
• Could you please advise when the last time you were in contact with casino support was, and what you discussed?

Thank you very much in advance for your reply.

Best regards,

Tomas

Δεν έχω κερδίσει ποτέ εκεί και έχω εθίστη στα τυχερά παίγνια κάτι το οποίο τους γνωστοποιησα αλλά δεν υπαρχή ανταπόκριση έχω βάλει πάνω από 1.500 ευρώ στο posido casino κ δεν έχω κερδίσει ποτέ κάτι

Dear Theopistos21,

I would recommend that you send another request, but this time, include me in the copy of your email.

When applying for self-exclusion, clearly state the reason for deactivating your account and specify the period. Additionally, the email subject should be marked and easily recognizable, as the casino support receives many requests per day. If it is marked visibly, you will stand a better chance of having your request granted as soon as possible.

Example:

Email subject: Self-exclusion:

Player’s info:

First name:

Last name:

Date of birth:

Casino login:

Email address:

"Greetings Posido Casino Support,

I’m writing to inform you that I wish to be immediately excluded from this casino and from receiving any gambling-related marketing material permanently.

The reason for my decision is that I am suffering from gambling problems.

I acknowledge that I will not be allowed to rescind my self-exclusion during this period and that the self-exclusion cannot be lifted before the end of the agreed period."

Please send another email to support@posido.com (you can include me in the copy at tomas@casino.guru) and keep me informed about any further developments.

In the meantime, check other resources and information in our responsible gambling guide found here: https://casino.guru/responsible-gambling-guide

Please note that for us to ask for a refund of lost funds from the casino, we need proof that you informed the casino about having a gambling problem and the casino failed to act to protect you. If you have such proof, please explain when was the last time you deposited into the casino, and provide evidence that you informed the casino.

Looking forward to your reply.

Dear Theopistos21,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Tomas
Casino.Guru