The player from Germany has been waiting over a month for a withdrawal of €2,977 from Posido casino. Despite submitting all required documents and undergoing an initial verification, the second verification process is still pending after multiple follow-ups.
Posido Casino - Player is facing a delayed withdrawal issue.
Opened
Current status
Waiting for Casino Guru to reply
5d 10h 49m 36s
Posido Casino
Safety Index:Very highCase summary
Discussion
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2 days ago
Translation
Ladies and Gentlemen
I played at the "Posido" casino mentioned above on November 12, 2025. I played with real money and then with bonus money. With the bonus money, I won €4,847.20. After fulfilling the wagering requirements, the withdrawable winnings were €2,977.
I requested a payout on November 14, 2025.
This one was not processed.
After an initial verification, all submitted documents were confirmed.
A second request was made by the casino, in which you requested a bank statement for the period from 05.11.2025 - 13.11.2025.
The bank statement I uploaded during the initial verification already includes this period.
Nevertheless, on December 5, 2025, I submitted the bank statement for the period from November 5, 2025 to November 13, 2025 on the casino's verification page, as well as a payslip confirming my income.
On December 11, 2025, I contacted the casino's live chat because the second verification still hadn't been processed. The chat representative replied that it would take 3-5 business days. Today, another 10 days have passed since submitting the documents, and the verification still hasn't been processed.
Since the entire process has now taken over a month, I would appreciate it if you could help me with the delayed payout from this casino.
Warm regards
Marcus
Automatic translation:
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yesterday
Important notice:
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We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.
If anything seems suspicious, contact us directly.
Stay safe.
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yesterday
Dear kavaloa,
Thank you very much for submitting your complaint. I’m sorry to hear about the problem you are experiencing.
Please understand that verification is a very important and essential process during which the casino ensures that the funds are sent to the rightful owner. As casinos cannot physically see players or personally verify their identification, this procedure is the only way to complete the necessary checks. No serious and licensed casino takes it lightly, and it may take a few working days to complete it. In addition, casinos must verify a player’s place of residence, usually through documents showing the player’s full name and residential address. This step supports compliance with anti-fraud and anti-money-laundering regulations and ensures accurate account ownership.
To better clarify your situation, could you please answer the following questions:
- Have you received any communication from the casino regarding your withdrawal request since submitting your bank statement?
- Have you experienced any similar withdrawal issues with this casino in the past? Have you ever made a successful withdrawal at this casino?
- Did you provide all the required documents as soon as possible and in the correct format?
- Do you have any evidence of your current verification status?
You may send any relevant documents to [email protected] or upload screenshots directly to the complaint thread.
I hope we will be able to help you resolve this issue as soon as possible.
Thank you in advance for your reply.
Best regards,
Petra
