Posido Casino - Player believes that their withdrawal has been delayed.

Hello, I requested a withdrawal of €25,800 from Posido Casino. My account is verified with my ID. The casino is delaying my payment for no reason. The money is real money. My casino username is [redacted] and my email is [redacted]. Ticket: 56057567. Please help me withdraw my funds. Thank you.

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Dear anass99,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

Dear anass99,

I hope you are doing well. As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case? Thank you for your time, and I look forward to your response.

No, I haven't received the full amount. Only a partial payment.

>

> Total earned: €25,800

> Paid so far: €1,777 (€488.50 + €488.50 + €800). I received €488.50 instead of €500 because Mpayout charged me an €11.50 commission.

> Amount due: €24,023

>

The casino only lets me withdraw €500 every 24 hours. Yesterday, September 9th, I requested another €500 (ID 6964f50d-28b5-43ca-83b3-b4ec450b32ae) and it's showing as "Under review." I continue to withdraw every day.

>

> I request that you pay me the full remainder without fees and, if possible, increase my withdrawal limit so I don't have to make 48 withdrawals of €500.

>

> I have attached proof of the payments of €488.50 and the last withdrawal requested of €500.

Dear anass99,

Thank you for the update and for providing the payment details.

We understand how frustrating it can be to withdraw such a significant balance in smaller installments.

However, the casino appears to be processing your withdrawals periodically, with the payments received so far falling within Casino Guru's standard 14-day waiting period for delayed withdrawals before we intervene.

According to the casino's Terms and Conditions, withdrawal limits depend on the player's account level, with the lowest level allowing up to €500 per day. The casino may also process withdrawals according to an individual payment schedule and allows a maximum of three pending withdrawals at a time.

While we understand that this means withdrawing the remaining balance may take considerable time, we cannot require the casino to increase its withdrawal limit or pay the entire balance at once.

Regarding the €11.50 deduction, this appears to be a fee charged by the payment provider rather than the casino.

As the casino continues to process your withdrawals and there is currently no indication that it is refusing to pay your balance, we will now close this complaint.

Should the payments stop or any withdrawal remain unpaid for more than 14 days, please contact us again, and we will be happy to review the situation.

Thank you for your understanding, and we hope the remainder of your balance is paid smoothly.

Best regards,

Jean

Casino Guru