Poko.bet Casino - Player’s account has been closed and funds confiscated.

On August 20, 2026, I received an email from Pokobet Support (agent Castiel) informing me that my account had been permanently closed and my entire balance of €4,999.41 was subtracted.

The casino cited Section 6 of their Terms of Use (Section 6.1 - 6.3 regarding prohibited activities) in general terms, but failed to specify which exact sub-clause I allegedly violated. They provided zero concrete evidence, technical logs, or specific grounds to justify this drastic measure.

I strongly deny engaging in any prohibited conduct, including but not limited to:

Multi-accounting, shared, proxy, or duplicate accounts

Fraud, collusion, bonus abuse, or automated tools/bots

Third-party payment usage or security bypasses

I operated my account strictly for personal recreational gameplay and fully complied with all terms and conditions. I immediately sent a formal appeal to Pokobet requesting specific details and evidence regarding their allegations, but my funds remain confiscated without justification.

I request Pokobet to either restore my account balance of €4,999.41 in full or provide clear, concrete technical evidence of any alleged violation to CasinoGuru for independent verification. If no clear breach can be proven, the full amount must be paid out to me

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Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Poko.bet Casino.

Please allow me to ask you a few questions so I can better understand the situation.

• Could you please advise how long you were a player at the casino and when exactly your account was blocked?
• How did you learn about your account being blocked?
• What games did you play to accumulate your current balance in the casino? (slots, live games, betting on sports)
• Did you achieve your current balance with the help of a bonus?
• Could you please share with me your communication with the casino regarding the accusations made against you? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas