PokieSpins Casino - Player's winnings are confiscated.

I've played thus site be fore had a few cents remaining from free spins previously

I deposit $30 and the promo was 100%+100free spins so I'm given $60 I play it through the required times it is turned into pure cash I place a $3.60 bet win $7800 but only received $3600 because it come up Max win a 1000 x your bet

the money was credited to my account as withdrawabel winnings

I try to withdraw $2000 it is refused because they say I won from free spins credited from the few cents previously won and wiped all winnings an pretty much stolen it from. me

Dear rumbulldog2004,

Thank you very much for submitting your complaint. I’m sorry to hear about the issue you’ve encountered with your winnings.

To clarify the situation and help resolve this, could you please provide answers to the following questions:

1. Could you confirm if the winnings from your $3.60 bet were earned exclusively from the promotional bonus, or were they partly from the free spins credits you received earlier?
2. When you tried to withdraw your winnings, did the casino provide any further explanation or details about why your withdrawal was refused?
3. Can you share any relevant communication from the casino regarding this issue, including any messages they sent regarding your bonus, withdrawal refusal, or account status? You can forward them to petronela.k@casino.guru.
4. Is there a specific term in the bonus conditions you feel the casino is misapplying or failing to honor?

Your cooperation is essential for us to fully understand the details of your case and move forward in resolving this issue. With the right information, we can ensure that both your and the casino’s interests are taken into account.

I hope we will be able to help you to resolve this issue as soon as possible. Meanwhile, we appreciate your patience as we investigate the situation.

Thank you in advance for your reply and cooperation.

Best regards,

Petronela

Dear rumbulldog2004,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that we must reject this particular case due to the lack of response from the player to our messages and questions. As a result, we are unable to proceed with any further investigation or provide potential solutions to address the issue at hand. However, we want to emphasize that the player retains the option to reopen this complaint at any time in the future should they decide to do so. We remain open and willing to assist with resolving the matter should the player choose to resume communication.