The player from Australia is facing a 17-day delay in processing their withdrawal, attributed to an unspecified third-party issue. They express frustration over the lack of a clear timeframe for resolution.
Pokienations Casino - Player's withdrawal is delayed.
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Waiting for Casino Guru to reply
6d 15h 47m 23s
Pokienations Casino
Safety Index:Above averageCase summary
Discussion
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yesterday
Withdrawal is now 17days processing... and the give me the same ***** delay due to some 3rd party excuse with no time frame for the issue to be resolved
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8 hours ago
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8 hours ago
Hello,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions so I can better understand the situation.
- Do I understand correctly that your last successful payout from the casino took place in October last year?
- Could you please confirm that you have passed the KYC verification?
- Have you accumulated your winnings with the help of a bonus?
I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Tomas
