HomeComplaintsPokerEnChile Casino - Player's withdrawals are delayed.

PokerEnChile Casino - Player's withdrawals are delayed.

Opened
Current status

Waiting for player to reply

6d 23h 40m 54s

PokerEnChile Casino
Safety Index 4.8 Low

Case summary

The player from Chile is encountering issues with the casino as they do not process her withdrawals and are unresponsive to her complaint emails.

Written by Kristina
Complaint Resolution Center Team Lead
Submitted: 07 Sep 2026
Public
Public
19 hours ago
esTranslationgb

They don't pay withdrawals and they don't respond to emails with complaints.

Automatic translation:
Public
Public
19 minutes ago

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Public
Public
19 minutes ago

Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. It’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint.

  • Could you please advise when exactly you requested this withdrawal?
  • Have you made any successful withdrawals before?

Thank you in advance for your reply.

Best regards,

Kristina


Gaby3610 has 6d 23h 40m 54s to reply

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