Pokerbet Casino - Player’s deposit remains unresolved.

On August 9, 2026, my balance was replenished with 500 hryvnias, which were not credited to my account at the Pokerbet casino. When I contacted support, the operators said it was being processed, then later they asked for a statement, everything was provided.

to this day the balance of 500 hryvnia has not been credited.

I do not recommend this casino by any means.

casino scam

breaks the rules

distrust of this company

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Dear Yuliia596,

Thank you very much for submitting your complaint. I’m sorry to hear about the issue you’re experiencing.

If your deposit has never been credited to your casino account, the only thing I can recommend is contacting your payment provider for an investigation. Please keep in mind that this process can be complex and may take up to a month. In such cases, the casino’s ability to intervene is often limited.

I’m sorry that we can’t provide more immediate assistance at this time. However, I will leave this complaint open for a month, and I kindly ask you to keep us updated on any progress.

Thank you for your understanding.

Best regards,

Veronika

I want to share... On August 12, 2026, I contacted the casino operator pokerbet-ua.com from a different email (not registered). The casino operator again requested a video from my banking about the deposit being written off, to which she accepted and sent it to the payment system. The question is this?... On August 9, 2026, before the ban, the operators wrote that my deposit was a priority, then they sent my account to the ban. To this day, a receipt, video, and statement for this deposit have been provided. Today, August 13, 2026, the operator and support are not responding and are not reacting to my request. It turns out that the money was stolen, written off from my account and that's it. The casino is shady, no one deals with them, the company is private, it does not have a Curacao license, since everything was checked, what license it has is unknown, what is known is that with this casino No one cares. The casino is in limbo, stealing deposits, banning people, and not granting VIP status, as missions require players to continue playing and depositing funds. Only then will a decision be made. It's a scam. I don't recommend it to anyone. It's a criminal offense. You need to file complaints against this casino. It shouldn't exist on the gambling platform as an unknown source.

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear Yuliia596,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Veronika