Plump Casino - Player claims that payment has been delayed.

Ive lost around 100k for 10days after had depo around 40k for 2 days i really dont have profit, and still i cant withdraw my 39600usdt. Bet only top5 football games. Vip support ignoring my dms i really dont understand what happened to them looks like they gonna scam me

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Dear Yo777,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

Ive done ALL kyc id photo utility bill even source of wealth its all verified.Its crypto site withdrawals are instant , im pretty sure they want to scam me

Dear Yo777,

I hope you are doing well. As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case? Thank you for your time, and I look forward to your response.

They not responding its a scam site , tell everybody i cant withdraw my money!!!

Dear Yo777, thank you for your response. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Have you made any successful withdrawals before?
• Could you please confirm that you have passed the KYC verification?
• Did you accumulate your winnings with or without an active bonus?
• Did you play casino games or bet on sports?
• Could you please share your communication with the casino regarding the delayed withdrawal? Send emails or chat transcripts to my email at karla.m@casino.guru, or post screenshots here.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Karla

I withdraw before yes

ive done all kyc

no bonuses from these money only my funds

i bet only sports top5 leagues football TIER1

ENGLAND ITALY SPAIN GERMANY FRANCE

literally nothing else

and thats the chats with them

No responce at all now

Dear Yo777,

Thank you for your cooperation and for providing all the necessary information. I truly appreciate the time and effort you’ve taken to share everything with us so far.

Your complaint will now move to the next stage of our process and be handled by your dedicated Resolver, Samuel, (samuel.s@casino.guru). This is a standard step in our procedure, as the Resolver will take over communication with the casino directly and manage your case from this point onward.

No action is required from you right now. Your Resolver will reach out through this thread if any additional details are needed. You can rest assured that your case is in very capable hands.

I wish you the best of luck and hope your case will be resolved to your satisfaction soon.

Kind regards,

Karla Mayfly

Dear Yo777,

It’s nice to e-meet you. My name is Samuel, and I’ll be assisting you with your complaint from now on.

If there are any updates or new details since your last message, please share them with me.

As part of our standard procedure, I’m also inviting a representative from Plump Casino to join this conversation. Their input should help us move the case forward more efficiently.

Dear Plump Casino,

Please provide detailed information regarding the player’s issue. In particular, we need clarification on the reasons for the delay in processing the withdrawal.

Thank you for your cooperation and a timely response.

Best regards,

Samuel

Thank u sir , the new update is that i cant log in the account anymore and have zero response ,and explanation from them ,why they do this to me…

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Hello Yo777,

thank you for the update.

Unfortunately, despite my attempts to contact the casino, I have not received any response, either in the complaint thread or via the contact channels available to me. Because of this lack of cooperation, I am now preparing to close this complaint as unresolved, which will negatively affect the casino's Safe Index rating.

Before I proceed, I would like to ask for one final favor. If you are still able to reach the website (even if you cannot log into your account), could you please send me a screenshot of the very bottom part of the homepage (the footer section)? I am particularly interested in any licensing information, regulator details, or license validator links displayed there.

I have personally been unable to access the casino website, so I would like to verify whether there is a licensing authority or dispute resolution channel that I could recommend to you as a possible next step.

If possible, please upload the screenshot here. Once I receive your reply, I will determine whether there are any additional options available before closing the complaint.

Thank you for your cooperation.

I cant open the site it was scheme obviously…

Hello Yo777,

thank you for the update.

Unfortunately, this confirms my concerns. I have been unable to access the casino's website myself, and despite contacting the casino through all the communication channels available to me, I have not received any response.

As a result, I have no option but to close this complaint as unresolved, which will negatively affect the casino's Safety Index rating.

Based on the information available to me, the casino appears to operate under both the Anjouan Gaming framework and the Curaçao Gaming Authority (CGA). While I cannot verify which licence specifically applies to your account because the website is currently inaccessible, you may still consider contacting both authorities:

Curaçao Gaming Authority (CGA): complaints@cga.cw

Anjouan Gaming: disputes are handled through an authorized ADR provider. A list of authorized ADR providers can be found here: https://anjouangaming.com/resources/authorized-adr-providers/

Unfortunately, because I cannot access the casino's website, I am unable to determine which specific ADR provider applies to your case.

That said, I would like to set realistic expectations. Based on our previous experience, we have not seen these channels consistently respond to or effectively resolve player complaints, so I cannot promise that this will lead to a successful outcome. Nevertheless, they are currently the only official avenues available that I can recommend.

I am sorry that I could not be of more assistance in this case. Should the casino contact you in the future or if any new relevant information comes to light, please do not hesitate to contact us again. We will be happy to review the matter further if circumstances change.

Best regards,

Samuel

Casino Guru