Pledoo Casino

Case summary

The player's deposit did not arrive even though his account was already charged. The complaint was rejected as the player stopped responding.

Discussion

Public

Tim

Unregistered user

Germany

Public

3 years ago

OriginalTranslation

I deposited money into Pledoo through my bank account but it was never credited. However, they debited it from my bank account. The payment was made via Klarna.

Automatic translation:

Public

Nikolas

PR Assistant

Public

3 years ago

Hello Tim,

Thank you very much for submitting a complaint and I'm really sorry to hear about your issue with Pledoo Casino. Please allow me to ask you a few more question before we would move forward.

When exactly did you process the deposit? Did you try to contact the casino with this issue and if yes, what was their respond? Was it your first ever deposit into the casino?

Also please send any additional relevant evidence or communication with the casino to [email protected].

Looking forward to your answer and I hope we will be able to help you resolve it.

Regards,

Nick