HomeComplaintsPlayZax Casino - The player's struggle to verify.

PlayZax Casino - The player's struggle to verify.

Closed
Our verdict

Player stopped responding

Amount: €20

PlayZax Casino
Safety Index 1.9 Very low

Case summary

The player's struggle to verify due unknown problems with documents. The complaint was rejected as the player stopped responding

Written by Nikolas
PR Assistant
Submitted: 11 Oct 2021 | Closed : 04 Nov 2021
Discussion
Public
X
Unregistered user
Sissoko Mody
Unregistered user
fr
Public
4 years ago
frTranslationgb

Good evening I was debited by the Playzax casino I had earnings on the platform and I was asked for my documents no document was treated strangely the site does not answer the call or emails

Automatic translation:
Public
X
admin
Nikolas
PR Assistant
Public
4 years ago

Hello Sissoko Mody,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with PlayZax Casino. Please allow me to ask you a few more question as I don't really understand what is the issue based on your description.

Do I understand it correctly that the casino requested documentation from you? Did you play with any bonuses? Did you try to upload your documents directly to the casino website.

Also please send us any evidence or communication between you and the casino to nikolas.b@casino.guru.

Looking forward to your answer

Regards,

Nick

Public
X
admin
Nikolas
PR Assistant
Public
4 years ago

Dear Sissoko Mody,

We haven't hear from you in a while. Please note that the complaint will be rejected if we won't get any respond within the next 7 days.

Public
X
admin
Nikolas
PR Assistant
Public
4 years ago

The complaint will be rejected for the above mentioned reason.

PlayZax Casino - The player's struggle to verify.
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