The player from India had an issue with a withdrawal of 2000 INR that had not been credited to her bank account. The Complaints Team had communicated that withdrawals might take time due to processing delays or KYC verification and had advised her to wait at least 14 days. After extending the response time by an additional 7 days, the player did not reply to the team's inquiries, which led to the rejection of the complaint due to a lack of information for further investigation.
PlayWise365 Casino - Player’s withdrawal is delayed.
Closed
Our verdict
Player stopped responding
Amount: 2,000 INR
PlayWise365 Casino
Safety Index:Above averageCase summary
Discussion
Public
Public
8 months ago
Dear nandu143alurmutt,
Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with the casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.
If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, please, let us know and we will intervene and try to help you.
Thank you in advance for your patience and understanding.
Best regards,
Veronika
