PlayUZU Casino - Player’s winnings have been converted to points.

Good morning. Here's what happened: I deposited $279 pesos and started playing. I entered a new game and played for 5 pesos. After a spin, I hit a big prize, but then I was kicked out of the game. When I logged back in, I had about 100,000 credits in winnings. I thought to myself, "I hit something big," and I couldn't believe it. Then I played for 10 pesos and kept playing excitedly. I won a prize of around 700, and then I started betting 100 per spin. The amount was deducted from my balance. I won another prize, around 1600, and then exited the game, only to find I had just $50 pesos left. When I re-entered the game, the credits had changed to points instead of pesos. I logged out and back in, and then I had the 50 pesos again. I filed a complaint and was told to clear the game's cache. They also asked for the game ID. I followed their instructions and went to the game history, but I spent two hours waiting for it to load, and it never did. The game history was eventually deleted.

Hello Lalomendez29,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with PlayUZU Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise if your account is already verified and if yes, since when exactly? Did you have any active bonus while you were playing? When was the last time you spoke to the casino and what was it about?

Looking forward to your answer.

Regards,

Nick

Account is already verified. Since when I opened it, it has been about 1 year 1/2 or 2 years. I don't remember I had an active bonus, not that I bought it or that they gave me, it was real money, there is the deposit. When I spoke to them, I spoke to them but they didn't give me a solution. Just what are they going to do with the appropriate aria?

Hello Lalomendez29,

Please forward the communication between you and the casino along with your deposit/bonus and betting history to nikolas.b@casino.guru.

• Deposit
  It is the desire that I had in my balance, the history of the game is not there, they deleted it, I want to go in to see the history and it tells me that there is nothing

I have had no response and the history cannot be seen or anything. Just loading and the 100 thousand actually became points. In fact, I have videos later they converted them into pesos 50pesos

I would like you to check the history from the casino because I can see it

Hello Lalomendez29,

We have no access to your account so please forward the betting history to nikolas.b@casino.guru.

I would like to know if they are going to help me or it's just a waste of time here on this page because I don't have an answer and they don't come up with the same thing I answered but I answer and they ask me the same question that I asked

Hello Lalomendez29,

Did you try to login into the account for a PC, not just phone? You could try to see if the history is visible there. But please keep in mind that you can't use a device that already has been used by other casino player (family, friends)

Dear Lalomendez29,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

But nothing has turned out for me. Just stupid questions, nothing is clear, that's why those casinos do what they want, put themselves in the player's place.

Hello Lalomendez29,

Can you please actually answer to my questions?

Dear Lalomendez29,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.