The player from Ontario has been unable to withdraw winnings from the casino despite winning amounts of $58.40 and $143.00 while playing Gold Blitz Express. After multiple complaints to support, she receives no resolution, as her winnings are missing from her game history.
PlayOJO Casino Ontario - Player's winnings have not been recorded correctly.
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6d 23h 9m 27s
PlayOJO Casino Ontario
Safety Index:HighCase summary
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13 hours ago
I was playing the game called Gold Blitz express, on the screen showed I won 58.40 ,but when I went to withdraw my winnings they were not in my history, so I complained to support but never got any satisfaction. They just keep telling me to check my game history,so I told them I did but it wasn't there.This happened twice to me on the same game, the first time it happened I won $143.00 and it wasn't in my history when I went to withdraw. I didn't expect it to be gone so I didn't take a screen shot the first time only the second time.But I've sent a bunch of messages with know satisfaction.
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50 minutes ago
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50 minutes ago
Dear Brendabet,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Could you please forward any supporting evidence, such as screenshots or videos, possibly your game history with the exact time of the incident, along with any relevant communication to veronika.f@casino.guru? Have you stopped playing right after the incident?
Meanwhile, please check our article explaining "How slot machines are programmed" https://casino.guru/how-slot-machines-work-math#how-are-slot-machines-programmed and maybe it’ll help to understand how servers communicate with players and what issues might occur on the way.
Please understand that without any supporting evidence, we can’t proceed further with this case, as it would be close to impossible to confront the casino.
Looking forward to hearing from you. Thank you in advance for your understanding.
Best regards,
Veronika
