HomeComplaintsPlayOJO Casino Ontario - Player is facing withdrawal issues.

PlayOJO Casino Ontario - Player is facing withdrawal issues.

Opened
Current status

Waiting for player to reply

5d 8h 30m 12s

PlayOJO Casino Ontario
Safety Index 8.4 High

Case summary

The player from Ontario is unable to withdraw funds despite submitting their ID and debit card, although they can still make deposits.

Public
Public
2 days ago

Won’t let me withdrawal after i’ve submitted ID and debit card. i’m able to deposit

Public
Public
yesterday

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Public
Public
yesterday

Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

  • Could you please specify how many days ago was your withdrawal requested?
  • Was your account, including the payment method, successfully verified?

It’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account, especially if it’s your first withdrawal. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint. Assuming that you have completed KYC verification successfully and had your withdrawal approved, I truly believe it’s only a matter of time before you’ll receive it.

Looking forward to hearing from you.

Thank you in advance.

Best regards,

Attila


spooookkyy has 5d 8h 30m 12s to reply

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