PlayKasino Casino UK - Player's withdrawal process is frustrating and unresponsive.

The withdrawal is horrible. I just wanted to exit the site and leave. When submit is clicked it repeatedly pushes you to go back and play with no option to not.

the live chat does not work at all. Keeps kicking me off.

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Dear Ht1608,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions so I can fully understand the situation.

• What specific steps did you take when attempting to make a withdrawal?
• Have you received any error messages during the withdrawal process?
• Have you made any successful withdrawals before?

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards

Petra