PlayKasino Casino UK - Player's withdrawal is delayed.

When I try to withdraw my funds, I keep getting put in an endless loop of the casino trying to get me to continue betting without letting me withdraw. It is very frustrating. Their support chat is unreliable and have told me they have escalated to the payments team with no time frame of how long this will take.

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Dear Adamowen3012,

Thank you for submitting your complaint. I’m sorry to hear about the difficulties you’re experiencing and appreciate you bringing this to our attention. To help me fully understand the situation and assist you as quickly as possible, could you please answer a few brief questions?

• Have you made any successful withdrawals from your account previously?
• Can you confirm that your KYC verification was completed?
• Were your winnings accumulated while a bonus was active, or without an active bonus? If a bonus was active, please specify which one.

We will do our best to resolve this issue promptly. Thank you in advance for your reply.

Best regards,

Kristina

Hello,

No this was my first deposit on this site so I have not withdrawn from there before.

I am unsure what that verification is.

No bonus was active, this was entirely from my own funds.

Cheers

Adam