The player from India had successfully withdrawn multiple amounts from the casino in the past, but his recent ₹20,000 withdrawal had been stuck for over 3 days. It was initially marked as "under verification," then later changed to a "14 days" timeframe, and finally stated "3 days manual processing." The player’s account was subsequently blocked without clarification despite his completion of KYC, and customer support did not provide reasons for the block. After investigation, it was determined that the casino had likely detected activity related to sports betting that led to the account block. Due to insufficient insight into the casino’s internal investigation, the complaint was closed as it could not be fairly judged or resolved by the Complaints Team.
PlayKaro Casino - Player's withdrawal is delayed.
Other
Amount: 20,000 INR
PlayKaro Casino
Safety Index 8.0 HighCase summary
I successfully withdrew multiple amounts before:
₹21,000
₹15,000
₹8,000
₹16,000
All were processed quickly.
But when I requested a ₹20,000 withdrawal:
It got stuck for 3+ days
First they said "under verification"
Then they said "14 days"
Later changed to "3 days manual processing"
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Hello,
Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.
If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.
Best regards,
Attila
They blocked my account without any clarification.my account kyc completed
Thank you very much for your reply. I am sorry to hear that your account has been blocked. Please allow me to ask you a few questions, so I can understand the whole situation completely.
- Could you please advise which games you focused on - slots, live casino, sports betting, etc.?
- Have you contacted the casino customer support via email to ask about the reason why your account was blocked?
Thank you very much in advance for your response.
Best regards,
Attila
I play most of betting in cricket I don't like to play other games
I contacted customer support via call but they didn't give me the answer why they blocked my account.when i asked them why my account is blocked they quit the call
After i tried to reach out them again via call they are not pick call
Thank you for your reply, rowdykiller012. I’m sorry to say I don’t have good news. If your account was blocked after placing only sports bets, it’s likely the casino detected activity that prompted that decision. Because we don’t have sufficient expertise or insight into this area of online gambling, we are unable to interpret the casino’s investigation or their explanation accurately and therefore cannot judge this case fairly. This does not mean we consider your complaint unjustified; we are simply unable to evaluate it properly. I understand how frustrating this must be for you, and I apologize that we cannot be of more help.
After reviewing the available information, we must close this complaint. I’m sorry we could not resolve this for you. Please don’t hesitate to contact us in the future if you encounter issues with this or any other casino — we will do our best to assist.
