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HomeComplaintsPlayJonny Casino - Player's funds have been confiscated.

PlayJonny Casino - Player's funds have been confiscated.

Opened
Current status

Waiting for player to reply

6d 22h 24m 38s

PlayJonny Casino
Safety Index:Above average

Case summary

The player from Spain reports that the casino has seized their funds without any explanation and is refusing to provide any details regarding the decision.

Public
Public
20 hours ago
esTranslationgb

The casino, without any explanation, has simply seized my funds by administrative decision and refuses to give me any kind of explanation about it.

Automatic translation:
Public
Public
1 hour ago

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Public
Public
1 hour ago

Hello,

Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.

  • What types of games did you play to accumulate your winnings? Were they slots, live casino games, or did you place bets on sports?
  • Did you accumulate your winnings with or without a bonus?
  • Have you passed the full KYC verification, or at least submitted any identity documents to the casino for verification?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

Gaenicus has 6d 22h 24m 38s to reply

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