Playfina Casino - Player’s account was disabled before withdrawal.

My player profile has been disabled for no reason, suspiciously the day before I was able to start withdrawing again - given it is the first of the month.

I had played there only hours before with no issues and then came back to withdraw to find my profile disabled.

I got in contact with management and asked for a reason to which I have not heard one nor has this been resolved.

It is only fair I am able to commence my withdrawings but disabling my profile means they are stopping me from doing so

Dear Anna-Chlo,

Thank you very much for submitting this complaint. I'm sorry to hear about your problem. Please allow me to ask you a few questions to make sure I understand your situation completely.

Could you please send me the screenshot of the error you see when you attempt to log into your casino account?

Have you submitted a withdrawal request before your profile was blocked?

Can you please specify which games you played just before your account was disabled?

Am I correct in understanding that you were unable to reach the casino customer support and did not receive any email or explanation after your account was disabled?

I hope we can help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

It has now been rectified

Dear Anna-Chlo,

I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system. 

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Veronika

Casino.Guru