Playfina Casino - Player’s account has been closed.

Hallo,

ich habe mindestens 20.000 Eingezahlt, auch heute noch ein paar hundert Euro. Nach einem Gewinn von ca. 6.000 Euro (2.000 befinden sich seit gestern in der Auszahlung, und 4000 ich noch in der Balance sperrt man mir einfach das Konto! Mein Konto ist verifiziert und Auszahlungen wurden mir auch per Mail zugesagt. Es wurde völlig Grundlos mein Konto gesperrt.

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Hello,

Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.

• Have you made any successful withdrawals from this casino before?
• Did you accumulate your winnings with or without a bonus? If you played with a bonus, please send me a screenshot of it or a link to it.
• What types of games did you play to accumulate your €6,000 winnings?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

Dear Patrick1987,

Thank you for bringing this situation to our attention.

We have looked into the situation in detail and would like to inform you that your account has been temporarily restricted due to internal review procedures, as our support team has already explained to you in emails. During this time, you have been informed that there is no reason to worry, your balance remains unchanged, and your account will be reopened shortly.

We can confirm that your account is now active and all funds remain safely available in your balance. Your withdrawal request was declined during the temporary restriction, so no payouts were processed at that time. No new withdrawal requests have been submitted at this time.

If you wish to proceed, you can submit a new withdrawal request or contact our support team who will be happy to assist you and answer any questions you may have.

Best regards,

Playfina Casino

Guten Abend,

der Auszahlungsantrag nach Wiedereröffnung wurde dann ebenfalls abgelehnt, da es Schwierigkeiten mit (ihrem) Zahlungsdienstleister gab??

Mein Cashback ist ebenfalls verschwunden (800 Euro??)

Das ist nicht gerade Vertrauenserweckend.

Dear Patrick1987,

Thank you for your patience.

We would like to clarify the situation regarding your account. The monthly cashback of €800 has already been credited to your account and is currently available; it just needs to be activated.

Regarding your withdrawals, your initial request of €2,000 dated 01/02/2026 at 10:27 UTC was unfortunately declined by the payment service provider after being processed on our side. This decision was made by the provider and was beyond our control.

A new withdrawal request of €2,000 was successfully processed on 03/02/2026 at 10:20 UTC. Another withdrawal request of €2,000 is currently pending and is being processed within the standard timeframe.

Please let us know if you have received your latest payout and whether you are currently experiencing any issues. Our support team is available 24/7 and will be happy to assist you with any further questions.

Best regards,

Playfina Casino

Dear Playfina Casino representative,

Thank you for reaching out to us and for providing the player with guidance on how to resolve the issue.

We appreciate your cooperation and willingness to assist in this matter.

Dear Patrick1987,

Could you please specify how many pending withdrawal requests are currently in your account? Have you received any more winnings from this casino in the meantime?

Dear Patrick1987,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Dear Veronika,

We would like to provide a brief update regarding this complaint.

The player has successfully received the previously disputed withdrawal. Additionally, on 14/02/2026 the player submitted another withdrawal request, which was successfully processed on 15/02/2026.

The account is active, verified, and fully operational. The player continues to deposit, play, and request withdrawals without restriction. A new withdrawal request is currently under review and will be processed within the standard timeframe, subject to standard limits and conditions.

As the initial concerns (account block and unpaid winnings) have been fully resolved and the funds have been paid, we consider the complaint resolved.

In case the player does not provide further feedback, we kindly ask that the complaint be closed as resolved.

Please let us know if any additional details are required.

Best regards,

Playfina Casino

Guten Tag, von drei Auszahlung von 2000 Euro, 2000 Euro und 150 Euro ist die zweite über 2000 Euro nicht auf meinem Bankkonto angekommen. Hier wird evtl auf ein Problem mit meiner Bank hingewiesen, was sicher nicht der Fall ist, da die beiden anderen Auszahlungen auch angekommen sind. Hier wieder Probleme. Das kann doch nicht sein. Bei der Einzahlung von tausenden Euro, gibt es komischerweise kein Problem!

Dear Patrick1987,

Thank you for your message.

We would like to clarify the situation regarding your withdrawal. According to our records, all three withdrawal requests were successfully processed by us within the standard processing time:

• 2000 EUR - request submitted on 02/14/2026 at 22:43:04 and successfully processed on 02/15/2026 at 18:47:53

• 2000 EUR - request submitted on 02/15/2026 at 19:11:41 and successfully processed on 02/16/2026 at 15:56:20

• 150 EUR - successfully processed on 02/18/2026 at 11:29:28

If one of your withdrawals has not yet appeared in your bank account, it is most likely due to processing delays on the part of your bank. We strongly recommend that you check with your bank for the processing time of the transfer. To assist us in further investigation, please provide a bank statement for the month of February showing transactions for this period.

We can also confirm that your account remains active, verified and fully functional, and you can continue to use all the platform services in accordance with standard procedures.

Dear Veronika,

We would also like to confirm that on our side the initial complaints have been resolved and the withdrawal requests have been successfully processed. We have also sent you additional confirmations via email.

Based on our internal records, the player has successfully received payouts in the past and continues to actively use the platform.

We kindly ask that you take this information into consideration when reviewing the case. We remain ready to provide any additional evidence or clarifications if necessary.

Thank you for your cooperation.

Best regards,

Playfina Casino

Dear Playfina Casino Representative,

Thank you for providing me with additional evidence at my email address.

Dear Patrick1987,

Have you received your winnings in the meantime? Please keep us updated so that the complaint may be treated accordingly.

Dear Patrick1987,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Veronika
Casino.Guru