PlayFame Casino - Player's account has been closed after winnings.

Initially I won $1500 and attempted to redeem this. At this point no verification was initiated. I decided to cancel the redemption and continue playing. I played with another 5k more and won 9k. I tried to redeem it and a verification was initiated. I was annoyed bc this happens after I spend 20k and finally win?!? But I submitted all the relevant documents and my verification was approved. But three hours later my account was closed and in never received the 9k I won. I can’t access my account and speak directly with the Casino. I’ve called and written multiple times only to receive a generic response. I’m really upset.

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Hello,

Thank you very much for submitting your complaint. I'm sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Could you please advise which games you focused on - slots, live casino, sports betting, etc.?
• Have you contacted the casino customer support via email to ask about the reason why your account was blocked?
• Did you accumulate your winnings with or without an active bonus?

I hope we will be able to help you resolve this issue as soon as possible.

Thank you very much in advance for your reply.

Best regards,

Attila