The player from Mexico had her account frozen by Playdoit due to suspected fraud after earning $43,000. She sought assistance regarding this issue. We requested additional information and communication evidence from her to understand the situation fully. However, due to her lack of response to our inquiries and reminders, the complaint was closed without resolution. The player could reopen the complaint if she chose to resume communication.
PlayCity Casino - Player’s account has been frozen.
Closed
Our verdict
Player stopped responding
Amount: Mex$43,000
PlayCity Casino
Safety Index 8.6 HighCase summary
Discussion
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1 month ago
Translation
My account was frozen due to suspected fraud.
Just because I earned $43,000 from them
Casino (playdoit)
Aid
Automatic translation:
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1 month ago
Important notice:
Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.
We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.
If anything seems suspicious, contact us directly.
Stay safe.
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1 month ago
Dear Norma90,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.
- Did you pass the verification before you lost access to the account?
- Could you please advise how long you were a player at the casino and when exactly your account was blocked?
- Did you achieve your current balance with the help of a bonus?
- Could you please share with me your communication with the casino regarding the accusations made against you? Send emails or chat transcripts to my email at jean.s@casino.guru or post screenshots here
I hope we will be able to help you resolve this issue. Thank you very much in advance for your reply.
Best regards,
Jean
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1 month ago
Dear Norma90,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.
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1 month ago
We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.
Thank you for your understanding.
Best regards,
Jean
Casino.Guru
