Play Regal Casino - Player's winnings have been confiscated.

I won 10,000 the casino is saying I can only take 1000 out as I have only deposited 100 in my lifetime on the account is there anything I can do? As I wasn’t aware of there terms and conditions

thank you

Dear Donnarileymia,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Play Regal Casino.

We warn players of the exact issue you are describing in our review of the casino. https://casino.guru/play-regal-casino-review

Please allow me to ask you a few questions, so I can better understand the situation. 

• Could you please confirm you achieved your win without the use of a bonus?
• Could you please share with me your communication with the casino where the casino justifies the winnings confiscation? Send emails or chat transcripts to my email at [email protected], or post screenshots here

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Dear Donnarileymia,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.