Play Fortuna Casino - Player is dissatisfied with games accessibility.

A message appears stating that the games are blocked to players in my area. Don't know why they would allow the uses to sign up then.

Dear Mike,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

Please understand, that the variety and accessibility of game providers are not managed by the casino exclusively. Several factors as the Approved Service Provider license and geolocation have a major influence. Could you please advise if you were able to play any of the games or none of them at all? Is your deposited money still untouched inside your account?

Have you tried to communicate this issue with the casino? Thank you very much in advance for your reply. 

Best regards,

Petronela

Dear Mike,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.