Play Alberta Casino - Player's deposits are delayed and not credited.

Hi hope your well I need help I made a dep with using E transfer 90 dollars the day was Saturday morning at 1 am and the date was February 21 2026 The e transfer was successful and taken out of my bank and when I Logged into my casino Alberta account it was not given Now I assumed it was just a simple delay of maybe minutes to 1 hour , so I made another deposit of 40 , I regret it but never the less now I have two deposits made but not given and reason I am coming on here as I am not getting anywhere I have sent numerous emails to them with proof talk to them on chat with conflicting answers of nothing every time I have contacted them for them to contact me no one does its now 6 days

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Dear pammey,

Thank you very much for submitting your complaint. I'm sorry to hear about your problem. If your deposit has never been credited to your casino account, the only thing I would recommend is contacting your payment provider. They need to investigate but bear in mind that it's a complicated process that takes one month approximately. In these cases, the casino usually has its hands tied.

I'm sorry that we couldn't be of much help at this time. I will leave this complaint open for a month and kindly ask you to keep us updated. Thank you very much for your understanding.

Best regards,

Attila

IT IS THE ETRAMSFER FROM PLAY ALBERTA ASNIF IT WASGIGADAT OR ONE OF THE OTHERS IT WOULD BE GIVEN BACK ASAP PLEASE HELP ME CONTACT THE CASINO ALLERTA AND SEE WHY THEY RE NOT GIVING BACK THE FUNDS SENT PROOF TO THEM AND YOU PLEASE HELP ITS BEEN NOW 7 DAYS

PLEASE SPEAK TO PLAY ALBERTA AS MY MONEY WAS DONE BY ETRANFER AND IT WAS NOT WITH GIGADAT BUT WITH THE PROVIDER FROM PLAY ABLERTA ..SENT ALL PROOF ITS TAKEN FROM MY BANK BUT NOT GIVEN TO ME

THEY ARE THE PROVIDER ....HERE IS THE PROVIDER support@playalberta.ca I WENT ON CAHT 20 TIMES AND GETTTING NO WHERE THEY SHOW REJECTED BUT IMPOSSIBLE AS I SENT THEM PROOF PLEASE TALK TO THEM IT SEEMS FRAUD AS IN THIS DAY AND AGE THESE ARE NOT MADE ERRORS CLEARLY IT WOULD SHOW MONEY NOT GIVEN TWO DEP 90 AND 40 BOTH NOT GIVEN THERE IS OTHERS TOO NOT JUST ME

Please talk to them Play Alberta its E transfer through their provider using my TD BANK VIA E transfer i sent them proof it happen on February 21/2026 1 am it was Saturday it now a week has passed with no resolution ..This is not a visa used no , its not pay pal no its a e transfer that I used via using them as the provider play Alberta to their email used to make the deposit into their bank and it was successful taken from my bank but not given to me ..I sent the actual e transfer history showing the date the amount their email it was and the reference number and the confirmation it was successful with my name on it ..Please give this a priority They seem to have given me the run around went on chat numerous times and they are no help sent them a bank statement seems they want a letter from the bank the bank said they do not do that third party but they said the history of the e transfers is all that is needed and they should see their bank its there They should get this investigation from their bank as money was done through e transfer through their email

hello I want to make it clear this is the casinos problem as the E transfer was successful IT WAS TAKEN OUT OF MY BANK and the casino e transfer through play Alberta email was used they refuse to give me the deposit as it has showed them proof their hands are not tied please note its not the visa USED NOPE or any OTHER payment provider,,, but e transfer through them PLAY ALBERTA IS THE PROVIDER THEY ETRANSFER was taken from my bank and It has gone to them their bank so please help I need help ...I have now wasted 10 hours 20 times on chat and no help None of the support team the security team banking team has contacted me I have emailed them 20 times they never email me back they do not acknowledge my issues they simply do not care for a casino that deals with accuracy and should not make these mistakes or fraud their customers I am shocked how they simply never acknowledged this and have not contacted me NEED YOUR HELP PLEASE ITS MONEY THAT HAS BEEN TAKEN AND NOT GIVEN TO ME ...ITS A TERRIBLE FEELING

To proceed with your case, could you please forward me the following documents?

• deposit receipt
• screenshot of your transaction history in your casino account
• communication with your payment provider
• communication with the casino customer support
• bank statement starting from the date you made the transaction that has not been credited to your casino account until today

You can reach me via email at attila.g@casino.guru.

Thank you in advance for your cooperation.

Dear pammey,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear pammey,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Attila