Planet Of Bets Casino - Player’s withdrawals are delayed.

Casino delaying three withdrawals for more than 15 days without valid reason

I have been a customer of PlanetOfBets for about 2 years. In the past, my withdrawals (usually between $200–$600) were processed normally without any verification issues.

Recently, I deposited $200 (no bonus, clean deposit). I played mainly baccarat and occasionally small sports bets. I turned the $200 into approximately $2000+. My betting sizes were mostly between $20–$60, occasionally around $200-400. No martingale system, no betting software, no automation — all manual play.

I have already successfully withdrawn $900 (one WebMoney withdrawal and two crypto withdrawals of $300 each). However, three remaining withdrawals ($500, $600, $190) have been stuck in "processing" status for more than 15 days.

Initially, they claimed WebMoney account restrictions, but WebMoney confirmed my account is fully functional. Later, they changed the explanation, stating that "casino provider needs to check the rounds."

I have never been asked for KYC documents since registration. My account remains fully accessible. No bonus was used for baccarat.

This appears to be selective payment behavior. I request the immediate processing of my pending withdrawals.

I can provide full betting history, screenshots, and email correspondence.

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Dear Win6636,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Have you made any successful withdrawals before?
• Could you please forward your communication with the casino in relation to this issue? You can reach me via email at attila.g@casino.guru, or you can post screenshot here.

I hope we will be able to help you to resolve this issue as soon as possible.

Thank you very much in advance for your reply.

Best regards,

Attila