The player from Portugal had made a withdrawal request for 482.76 USDT, which remained 'under review' after more than two weeks, despite successfully completing KYC and making two additional withdrawals that were processed. He faced challenges with customer support, often receiving no replies or vague responses regarding the pending funds. The Complaints Team had attempted to contact the casino multiple times but received no response, leading to the complaint being marked as "unresolved." It was suggested that the player reach out to the Anjouan Gaming Authority for further assistance in resolving the issue.
Pixel.gg Casino - Player’s withdrawal is delayed and under review.
Unresolved
Our verdict
No reaction
Black points: 150
Amount: 483 USD₮
Pixel.gg Casino
Safety Index:Below averageCase summary
Discussion
Public
Public
5 months ago
My name is Jana,
and I will be assisting you in solving this case. I am sorry for the situation you found yourself in.
I will now contact Pixel.gg Casino outside this complaint thread and let you know any new information once I receive it.
Public
Public
5 months ago
We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.
Public
Public
4 months ago
I have tried to contact the casino repeatedly but had no success. I’m afraid there is not much that can be achieved without cooperation from its side. I will mark the complaint as "unresolved" in our system. I understand this isn't a satisfactory solution to your issue. However, the decrease in the rating caused by unresolved complaints might help to change the casino's approach. If the casino decides to react, we will reopen the complaint, and you will be notified by email. In the meantime, I recommend you contact the Anjouan Gaming Authority (https://gamingcontrolanjouan.org/) and submit a complaint to them. The Gaming Authority has more options and tools to help players. Please let me know if you need help with submitting the complaint or how they responded if you can do it on your own ([email protected]). I am sorry I could not be of more help on this occasion.
Best regards,
Jana
