Pisabet Casino - Player’s withdrawal is delayed due to fake license.

Hello, I have been playing at https://www.google.com/search?q=Pisabet10.com. I requested a withdrawal, but the casino has not paid my winnings and keeps delaying the process. More importantly, I clicked on the license logo on their website footer to verify their legitimacy, and the validator page returned a 'Not Found' error. This proves that Pisabet is displaying a fake license logo. I have attached the screenshot of the fake license proof. I demand my winnings.

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. I would like to inform you that this casino isn't in our database; however, I've already asked our data team to review the casino and verify its license. It can take a few days, so in the meantime, let's focus on your withdrawal issue.

It’s quite usual for withdrawal to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint.

• Could you please advise when exactly you requested this withdrawal?
• Have you made any successful withdrawals before?

Thank you in advance for your reply.

Best regards,

Kristina

Dear emirhanziii,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Kristina
Casino.Guru