Pinco Casino - Withdrawal of player's winnings has been delayed.

I played at the casino for a long time, passed verification immediately, deposited sometimes 300,000 per session, and won. They made my first withdrawal, but then told me to wait up to 5 days. In the evening, they replied that it might take more than 5 days. I read reviews of people cheating, and technical support says that's how it should be without explanation.

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Dear VasaPetya,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

I want to clarify right away that this wasn't a bonus. I played at stakes of 10,000-2,000 in various games. The session lasted, I think, four hours. Thank you, we'll wait for ourselves. I understand that the casino doesn't have the best reputation. God forbid I'm wrong. And another important point: I made my first withdrawal for something like 5,000,000. Then I decided to play to round up the amount. I stopped due to the limit. I set the withdrawal for the next day. I won not in one game, but in many different ones. But this casino doesn't have the function to see which games I played, or maybe I don't know where to look. If you need screenshots, I'll send you a lot of them.

Dear VasaPetya,

I hope you are doing well. As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case? Thank you for your time, and I look forward to your response.

Good evening. Yes, we've made progress, but the conclusion is proceeding slowly. I'd be very grateful if you'd stay with me until the issue is resolved. Thank you in advance.

Dear VasaPetya, thank you for your response. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Have you made any successful withdrawals before?
• Could you please confirm that you have passed the KYC verification?
• Did you accumulate your winnings with or without an active bonus?
• Did you play casino games or bet on sports?
• Could you please share your communication with the casino regarding the delayed withdrawal? Send emails or chat transcripts to my email at karla.m@casino.guru, or post screenshots here.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Karla

Good evening, I've completed all the procedures. The withdrawal is proceeding according to my limits, and there are three days left. Thank you very much. I'll let you know when the withdrawal is complete. Thank you.

Dear VasaPetya,

Thank you for your cooperation and for providing all the necessary information. I truly appreciate the time and effort you’ve taken to share everything with us so far.

Your complaint will now move to the next stage of our process and be handled by your dedicated Resolver, Barbora, (barbora.p@casino.guru). This is a standard step in our procedure, as the Resolver will take over communication with the casino directly and manage your case from this point onward.

No action is required from you right now. Your Resolver will reach out through this thread if any additional details are needed. You can rest assured that your case is in very capable hands.

I wish you the best of luck and hope your case will be resolved to your satisfaction soon.

Kind regards,

Karla Mayfly

Good afternoon, today is the last withdrawal, I think everything will be fine and I will write right away, the limit is 400,000 per day, today is the last withdrawal

Dear VasaPetya,

My name is Barbora, and I will be assisting you with your case from now on.

Thank you for the update. I’m glad to hear that the withdrawal process has been progressing and that today should be the final payment according to the daily withdrawal limit.

Please let us know once the final withdrawal has been successfully received, or if you encounter any further issues during the process. We will continue monitoring the case until everything is fully resolved.

Best regards,

Barbora

Thank you very much, the issue is resolved, I think you made your contribution. Thank you.

Dear VasaPetya,

We're glad to hear that your issue has been resolved. We'll go ahead and mark the complaint as 'resolved' in our system.

We appreciate your cooperation and confirmation. If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help.

As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues.

Thank you in advance for your time.

Best regards,

Barbora Pallas

Casino.Guru