Pinco Casino - Player's withdrawal has been delayed.

After verification and several successful payouts, Pinco Casino blocked the withdrawal of the remaining 168,197.2 rubles.

I registered in April 2026 on the recommendation of the partner site GipsyTeam, made deposits, and played. In mid-May, I passed identity verification (face + passport), after which I successfully withdrew: 38,000 rubles on May 17, 10,000 rubles on May 20, 6,776 rubles on May 21, and 50,000 rubles on May 22 (approximately 104,776 rubles after verification).

On May 24, two withdrawal requests for 60,000 rubles each were canceled, and withdrawal of the remaining balance has been blocked since then. A re-verification process was scheduled, with the requirements changing several times: a series of selfies with my passport "in front of my personal account" were rejected for various reasons (date and time visibility on the monitor, "wrong page," legibility). On June 3, I submitted a photo strictly according to the latest wording—it was accepted "up to 5 business days."

On June 9, instead of a solution, they issued a new demand: a utility bill to be sent to the "address listed on the Pinco website" (clause 10.3). However, my personal account doesn't list an address at all, and I live in a rented apartment and don't have utility bills in my name—the demand as it stands is impossible to fulfill.

As of today, the remaining 168,197.2 rubles are unavailable. There is no final list of requirements, and no confirmation that the money will be paid once they are met. GipsyTeam support forwarded the issue to Pinco managers, but there has been no definitive response for over a week.

My bets are standard markets (tennis game handicaps, corners, cards, totals), with wins and losses, no prohibited betting schemes; I'm the only user on the account and logged in from the same devices.

What I want: a complete final list of the remaining demands, listed in one place; what document will be accepted from a tenant without utility bills; written confirmation that the funds will be paid once these requirements are met; and the payment itself, 168,197.2 rubles.

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Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Pinco Casino.

Please allow me to ask you a few questions so I can better understand the situation.

• Is your player's account accessible to you? Can you log in?
• Have you explained to the casino that you are a tenant without the option to receive utility bills?
• Did you achieve your current balance with the help of a bonus?
• Could you please share with me your communication with the casino regarding when attempting to resolve the situation? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Dear AleaGG,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.