Pinco Casino - Player's winnings have been confiscated after account closure.

PINCO Casino confiscated $4,000 deposit and 4.6 million RUB winnings without any evidence (Account Blocked under clause 14.1)

Text of the Complaint:

Hello,

I am writing to file an official complaint against PINCO Casino regarding the wrongful confiscation of my legitimate winnings and my personal deposit, followed by an unfair account closure.

Case Details:

Total Deposited Amount: $4,000 USD

Total Balance Confiscated: 4,600,000 RUB (approx. $47,000 USD)

Date of Account Closure: October 2026

Description of the Issue:

I deposited $4,000 into my PINCO Casino account. Within a couple of days of active and fair gameplay, I managed to win and raise my balance to 4,600,000 RUB. I immediately requested a withdrawal, after which the casino put my account under a verification hold.

I cooperated fully with the security department and provided all requested documents. The verification process was intentionally dragged out for an entire month. During this time, I patiently waited and did not violate any terms of service.

After a month of waiting, instead of processing my withdrawal, PINCO Casino sent me a generic automated email stating that my account was permanently blocked under Clause 14.1 of their Terms and Conditions (suspicions of fraud and money laundering). Consequently, they confiscated both my 4.6M RUB winnings and my original $4,000 deposit.

Why this is a Scam:

The casino has provided zero evidence of any fraudulent activity. Winning a large amount of money is not a crime or fraud.

Even if a casino falsely accuses a player, they have absolutely no right to steal the player's original deposit ($4,000). Confiscating deposit funds is a direct violation of international gambling standards and constitutes theft.

PINCO Casino is simply refusing to pay out a legitimate high win and is hiding behind their generic Terms and Conditions to rob players.

I request the arbitration team to intermediate this dispute and demand that PINCO Casino either provides undeniable proof of my alleged "fraud" to an independent party or fully refunds my $4,000 deposit and 4,600,000 RUB winnings.

I have attached screenshots of my deposits, my balance, and the final email from their support team as evidence.

Thank you.

Important notice:

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Stay safe.

Dear daam,

Thank you very much for submitting your complaint. I’m sorry to hear about the closure of your account and the confiscation of your balance.

To better understand the situation, could you please clarify the following:

• Have you successfully completed the KYC verification at PINCO Casino?
• Did you use any bonuses while accumulating the disputed winnings?
• Which casino games did you play to accumulate the 4,600,000 RUB balance?
• Has the casino provided any further explanation regarding the alleged violation of Clause 14.1 besides the email you mentioned?

Thank you very much for your cooperation.

Karla M.

Dear Karla,

Thank you for taking my case into consideration. Here are my clear answers to your questions:

1)Regarding KYC verification: I was blocked directly during the verification process. I was fully cooperating and providing all requested documents, including a selfie holding my passport next to the computer monitor. Instead of approving my verified status, they abruptly blocked me and sent the email stating I am a "fraudster" under Clause 14.1. My identity documents are 100% genuine, legitimate, and clear. The casino simply used the KYC process as an artificial delay.

2)Regarding Bonuses: No, I did not use any bonuses, free bets, or promotional offers whatsoever. I played exclusively with my raw, hard-money deposit of $4,000.

3)Regarding Games:I would like to clarify a minor translation issue in my initial complaint. I accumulated my balance by placing sports bets (Sportsbook), not casino slots. it was my bad translation due diffrent language.

4)Regarding further explanations: No, PINCO Casino has provided absolutely zero evidence, zero explanations, and zero breakdown of what exactly I allegedly violated. They just fabricated this accusation out of thin air to avoid paying out a large winning and to shamelessly confiscate my original $4,000 deposit.

I kindly ask the Casino Guru team to demand that PINCO Casino provides concrete evidence of any violation to you as an independent party, or forces them to release my funds.

Best regards.

Daam.

Dear daam,

Thank you for reaching out to Casino.Guru. I understand how frustrating it can be to encounter an issue with sports betting. While we don’t have the expertise or resources to handle these types of complaints directly, I want to make sure you have the right support to move forward.

Here are some specialized websites that may be able to assist you:

• https://www.safebettingsites.com/complaints/
• https://www.bookmakersreview.com/sportsbook-complaint/
• https://www.bookmakers.bet/submit-a-complaint/
• https://www.askgamblers.com/submit-complaint

I hope these resources help you resolve the issue efficiently. Thank you for understanding the limits of our support in this area.

Best regards,

Karla Mayfly