The player from the Netherlands deposits 10 AZN at Pinco Casino and increases his balance to 23,700 AZN. After requesting a withdrawal of 1,500 AZN, his entire balance is removed without justification, and the withdrawal is rejected due to a claimed "Amatic provider error," despite having legitimate winnings.
Pinco Casino - Player’s winnings have been confiscated.
Opened
Current status
Waiting for player to reply
6d 1h 11m 23s
Pinco Casino
Safety Index:Below averageCase summary
Discussion
Public
Public
22 hours ago
Important notice:
Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.
We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.
If anything seems suspicious, contact us directly.
Stay safe.
Public
Public
22 hours ago
Hello,
Thank you very much for submitting your complaint. I'm sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.
- Could you please advise which games you focused on - slots, live casino, sports betting, etc.?
- Did you accumulate your winnings with or without an active bonus?
- Could you please forward your communication with the casino in relation to this issue? You can reach me via email at attila.g@casino.guru, or you can post screenshots here.
I hope we will be able to help you resolve this issue as soon as possible.
Thank you very much in advance for your reply.
Best regards,
Attila
