The player from Azerbaijan formally challenges the annulment of her winnings of 9607.9 AZN, which were credited to her account after gameplay without any reported issues. She contests the casino's claim of a 'technical error', stating that there is no evidence to support this and insists on the validity of her confirmed balance.
Pinco Casino - Player's winnings have been confiscated.
Opened
Current status
Waiting for player to reply
6d 22h 8m 23s
Pinco Casino
Safety Index:Below averageCase summary
Discussion
Public
Public
2 days ago
Translation
Dear sir/madam,
I am formally challenging your decision to annul my winnings of 9607.9 AZN.
According to your official statement, these winnings were successfully credited to my account balance after completing the gameplay. At no point during the session were any errors, glitches, or discrepancies reported. The result was accepted and confirmed by your system.
Only then did you claim there was a "technical error on the provider's part" and declare the winnings invalid. However, you provided no objective or verifiable evidence to support this claim.
Given the significant amount involved, I consider this matter extremely serious and raise the following questions:
- The confirmed balance of 9607.9 AZN is a legal and binding result between the player and the operator;
- A vague reference to a "technical error" is not sufficient grounds for canceling a win without documentary evidence;
- As an operator, you are fully responsible for any violations.
Automatic translation:
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Public
1 hour ago
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Public
1 hour ago
Hello,
Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.
- What types of games did you play to accumulate the winnings that were later confiscated?
- Did you accumulate these winnings with or without an active bonus?
- Did you notice any unusual behavior during your gameplay, such as no losing bets or an unusually high number of bonus rounds?
- Please forward the communication between you and the casino regarding the confiscation of your winnings to veronika.f@casino.guru.
I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards
Veronika
