Pinco Casino - Player’s deposit is missing at the casino.

I am filing a formal complaint against Pinco regarding a missing deposit of 58 AZN.

I made a successful 58 AZN deposit to my Pinco account. The money was deducted from my bank card, and I have clear proof of the completed transaction. However, the funds were never credited to my Pinco account.

I contacted Pinco customer support and provided evidence of the successful payment. Despite this, Pinco claims that they did not receive the money. I have also opened a support request regarding this issue, but my problem remains unresolved.

I find this situation unacceptable. The money was successfully deducted from my bank account, and Pinco must either credit the 58 AZN to my gaming account or return the full amount to my bank card.

I am providing screenshots of the bank transaction, payment receipt, support request, and correspondence with Pinco as evidence.

I request that this case be investigated properly and that Pinco provide a clear explanation of where my 58 AZN is and why it has not been credited or refunded.

I expect a prompt resolution of this matter.

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Dear cavid-58291,

Thank you very much for submitting your complaint. I’m sorry to hear about the issue you’re experiencing.

If your deposit has never been credited to your casino account, the only thing I can recommend is contacting your payment provider for an investigation. Please keep in mind that this process can be complex and may take up to a month. In such cases, the casino’s ability to intervene is often limited.

I’m sorry that we can’t provide more immediate assistance at this time. However, I will leave this complaint open for a month, and I kindly ask you to keep us updated on any progress.

Thank you for your understanding.

Best regards,

Veronika