Pinco Casino - Player’s deposit is delayed.

​I made a deposit of 149 AZN to my Pinco account 2 days ago. The money was successfully deducted from my bank account (Bank Transaction/RRN Code: 625879851079), but it has not been credited to my casino balance yet. I have contacted Pinco support multiple times, but the issue is still unresolved. Please help me locate and credit my deposit to my account.

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Dear Babek35,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. If your deposit has never been credited to your casino account, the only thing I would recommend is contacting your payment provider. They need to investigate, but bear in mind that it’s a complicated process that might take approximately one month. In these cases, the casino usually has its hands tied. I would also strongly recommend against depositing any more funds until the issue is resolved.

If the money got lost during the transaction, it will take some time before it’ll be credited to your casino account.

I’m sorry we couldn’t be of much help now. I will leave this complaint open for a month and kindly ask you to keep us updated. Thank you very much for your understanding.

Best regards,

Tomas