Pinco Casino - Player’s account is closed without reason.

Dear Casino.Guru Team,

Please help me. I am from Azerbaijan.

I registered at Pinco Casino and I won 400 AZN fairly.

When I requested to withdraw 400 AZN, they blocked my account. They gave no reason. Support only says "security department decision".

I have only 1 account. I played with my own money. I did not violate any rules.

I have screenshots of my balance (400 AZN) and the blocked account message.

Please contact Pinco Casino and help me get my 400 AZN winnings.

Thank you for your help.

My Pinco username: [WRITE YOUR EMAIL HERE]

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Hello,

Thank you for submitting your complaint. I’m sorry to hear about the difficulties you’ve experienced. May I ask a few questions to better understand the situation?

• Could you please tell me which games you were focused on — slots, live casino, sports betting, etc.?
• Had you completed verification before you lost access to the account?
• Were your winnings accumulated while a bonus was active, or without an active bonus?

I hope we can help resolve this issue promptly. Thank you in advance for your reply.

Best regards,

Kristina