The player from Indonesia faces unjustified account closure with 1252 AZN confiscated by the casino, which cites "bonus abuse" without evidence. He has not used any bonuses, and all funds come from his personal deposits. Despite attempts to resolve the issue with casino support, his requests to provide evidence or release his funds have been denied.
Pinco Casino - Player’s account has been closed and winnings confiscated.
Opened
Current status
Waiting for Casino Guru to reply
6d 6h 32m 17s
Pinco Casino
Safety Index 6.0 Below averageCase summary
Discussion
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Public
18 hours ago
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18 hours ago
Hello,
Thank you for submitting your complaint. I’m sorry to hear about the difficulties you’ve experienced. May I ask a few questions to better understand the situation?
- Could you please tell me which games you were focused on — slots, live casino, sports betting, etc.?
- Had you completed verification before you lost access to the account?
- When exactly did you create your casino account and when was it closed?
I hope we can help resolve this issue promptly. Thank you in advance for your reply.
Best regards,
Kristina
