Pin-Up Casino UA - Player’s deposit has never been credited to his account.

Hi! I have replenished the account for 15 USD through crypto, just to try. But funds haven't been credited, I wrote several times to support, but they initially replied that they need more time to check, then after several weeks, they just ignore me.

I do not recommend giving them a penny, seems that they don't care about customers. Hope they soon will close as seems they are working illegally. And thanks god I didn't transfer them any significant amount.

Dear vwcasino,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Have you made any successful deposits before? Are you sure you sent the payment to the correct address? Could you please post here the deposit receipt?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

Dear vwcasino,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.