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HomeComplaintsPikebit Casino - Player’s account has been closed.

Pikebit Casino - Player’s account has been closed.

Opened
Current status

Waiting for Casino Guru to reply

4d 9h 12m 54s

Pikebit Casino
Safety Index:Below average

Case summary

The player from Bolivia is unable to withdraw 3000 Bs after waiting for 5 days, as his withdrawal requests are repeatedly rejected, leading to the closure of his account.

Public
Public
6 days ago
esTranslationgb

They kept me waiting for 5 days to withdraw 3000 Bs, I never could, they kept rejecting my withdrawals and in the end they closed my account. Today that casino is a scam

Automatic translation:
Public
Public
3 days ago

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Public
Public
3 days ago

Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Pikebit Casino.

Please allow me to ask you a few questions so I can better understand the situation.

  • Could you please advise how long you were a player at the casino and when exactly your account was blocked?
  • How did you learn about your account being blocked?
  • What games did you play to accumulate your current balance in the casino? (slots, live games, betting on sports)
  • Did you achieve your current balance with the help of a bonus?
  • Could you please explain what happened to the $b3000 you attempted to withdraw?
  • Could you please share with me your communication with the casino regarding the issue? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas


Public
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3 days ago
esTranslationgb

I already sent him the tests

deposits

He rejected my withdrawals

etc

also my identity card

PLEASE, THIS PIKEBIT CASINO HAS HARMED ME TOO MUCH

I WANT TO WITHDRAW MY FUNDS

Automatic translation:

Casino Guru is examining the case

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