Pikebit Casino - Player’s account has been closed.

They kept me waiting for 5 days to withdraw 3000 Bs, I never could, they kept rejecting my withdrawals and in the end they closed my account. Today that casino is a scam

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Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Pikebit Casino.

Please allow me to ask you a few questions so I can better understand the situation.

• Could you please advise how long you were a player at the casino and when exactly your account was blocked?
• How did you learn about your account being blocked?
• What games did you play to accumulate your current balance in the casino? (slots, live games, betting on sports)
• Did you achieve your current balance with the help of a bonus?
• Could you please explain what happened to the $b3000 you attempted to withdraw?
• Could you please share with me your communication with the casino regarding the issue? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

I already sent him the tests

deposits

He rejected my withdrawals

etc

also my identity card

PLEASE, THIS PIKEBIT CASINO HAS HARMED ME TOO MUCH

I WANT TO WITHDRAW MY FUNDS

Thanks for your reply and the information shared via email.

• Could you please advise how long you were a player at the casino and when exactly your account was blocked?
• What games did you play to accumulate your current balance in the casino? (slots, live games, betting on sports)
• Did you achieve your current balance with the help of a bonus?

Looking forward to your reply.

I never received any bonuses, they never let me withdraw my balance, it wasn't from bonuses, they blocked my account

Today they unlocked it. There weren't 3,000 anymore, there were only 120. I'd never been able to withdraw from the 16,000, so it seems like a scam to me. I mean, you put money in, and if the site decides not to pay because you won, what can you call that? It's fraud, right? So how many people do they do this to? I don't know, but I'm fed up. They don't answer me, they lie to me. And in the end, they make excuses. Their excuse is that I have multiple accounts. I mean, you can have multiple accounts with different emails or open them from the same place. For example, I prefer not to mention the platform because that could cause problems, but it's a very good platform. I have about six or seven accounts, and they've never blocked me. If I withdraw, it takes 3 to 4 hours, half an hour, sometimes 20 minutes, but I've never had a problem. I even make withdrawals to third-party accounts without any problem. I make deposits and withdrawals without any kind of impediment.

So they didn't give me a solution, and the 16,000 that were in the first account were lost, along with the 3,000. I presented them with proof of everything, all the withdrawals and everything, but what can I do if they're right according to them? Can they give me some solution? Or who's going to reimburse me for what I had in that account? It's strange that they close it with 3,000 and unblock it with 120 bolivianos; it's absurd.

Dear juansmenru,

• Is there any chance that someone from your household or using the same IP address has also created an account at this casino?
• Have you accumulated your winnings with or without an active bonus?
• Could you please share any communication where the casino accuses you of opening multiple accounts?

My email is tomas@casino.guru

Lookíng forward to your reply.

Yes, of course, my brother and sister used the same method, obviously from home, to open an account. But what did they do? They unlocked my account and let me withdraw 120 Bolivianos out of the total of 3000. The 3000 were gone. They blocked my numbers, gave me no further explanation, and stole my money. They closed my account with about 2880 Bolivianos and stopped responding. So I decided to leave it at that because I know they won't double my money. They stole my money. That casino is a scam, a fraud, and I ask that you make public everything they do. They kept all my money, gave me no further explanation, and blocked my account. Now there's only 120 Bolivianos left of the total that was there before. So they are thieves, and that's all I can do. Oh well. I appreciate all the time you've spent looking into this, and please spread the word so people don't play at that casino.

Thanks for the explanation.

Have you and your siblings each deposited using a payment method in your own name?

Have you each used a device that belongs to you only?

Please let me know.

Dear juansmenru,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Tomas
Casino.Guru