Pigmo Casino - Player's withdrawal request is ignored.

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Hello,

Thank you very much for submitting this complaint. I’m sorry to hear about the problem you’re experiencing. Please allow me to ask you a few questions to clarify your situation.

• Did you complete identity verification before your account was blocked? Please clarify which documents you submitted and whether the casino approved them.
• Did the casino provide any reason for rejecting your withdrawal or blocking your account?
• Could you please send me confirmation of your withdrawal request, any account-blocking notification, and your relevant correspondence with customer support at veronika.f@casino.guru? Please include complaint number 234405 in the subject line.

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

Dear MinioNs,

Thank you for your email.

Unfortunately, we have come to a point where we are not able to move forward with this complaint. Generally, we would now try to get in touch with the casino and ask for their explanation; however, this one has 5+ cases closed as "No Reaction Policy," which clearly shows the casino is not interested in cooperating with us.

Sadly, we are forced to close your complaint as "unresolved." This will affect the overall rating of the casino. I understand this isn't a satisfactory solution to your issue; however, the decrease in rating caused by unresolved complaints could change the casino's approach.

Regrettably, we have no other choice since it seems to be a common practice for Pigmo Casino to ignore us completely in our attempts to mediate any kind of issue. Please check all our failed attempts to negotiate.

We have sent numerous emails and tried to communicate with live chat representatives as well as with affiliate team members. Unfortunately, all efforts to resolve any kind of issue have failed, as the complaints grew in number. We strictly recommend staying away from Pigmo Casino. I wish I could be of more help.

The casino can reopen this complaint at any time.

Best regards

Veronika